Question 1

Who is this product for?

Accepted Answer

Adjust Square is built for insurance teams that handle contents claims - from field teams who capture losses on-site with ContentsCapture, to reviewers who build the inventory in ContentsVision, to estimators who price and generate estimates in ContentsEstimation.

Question 2

Where is this available?

Accepted Answer

Adjust Square is available across the United States. All product data in our database is sourced from US retailers and suppliers.

Question 3

What is your pricing model?

Accepted Answer

We offer a monthly per-seat subscription that includes full access to ContentsCapture, ContentsVision, and ContentsEstimation. Early access teams lock in founding member pricing before rates increase at general availability.

Question 4

What does onboarding look like?

Accepted Answer

1. Discovery call - A 30-minute conversation to understand your workflow. 2. Product demo - After signing a mutual NDA, we walk you through the full platform. 3. Trial - Start with a 50-item trial. Most teams are up and running within 1-5 days.

Question 5

Can I search by UPC, MPN, or SKU?

Accepted Answer

Yes. You can search by product name, Universal Product Code (UPC), Manufacturer Part Number (MPN), or Stock Keeping Unit (SKU).

Question 6

Where does the product data come from?

Accepted Answer

Our proprietary database includes over 500 million products sourced from major retailers and suppliers across the United States. The data is continuously updated to reflect current pricing and availability.

Question 7

How accurate is the AI-powered pricing?

Accepted Answer

Our AI achieves 90% accuracy on first-pass replacement matches. For the remaining items, your team can review and adjust with one-click editing in ContentsEstimation.

Question 8

Do you have a full service option?

Accepted Answer

Yes. Every product is available self-service, where your team reviews the AI's work, or full service, where the Adjust Square team reviews it for you. On ContentsVision we build and review the AI-generated inventory from your captured media; on ContentsEstimation we review the AI-matched replacement pricing and prepare the estimate. Full Service is an additional per-line-item cost. Keep in mind that no one on our team is a licensed adjuster, so you'll always give the final sign-off on the estimate yourself.

Question 9

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We sign a mutual NDA before any demo or data sharing, and your claim data is never used to train AI models or shared with third parties.

Question 10

Can I upload my own inventory spreadsheet?

Accepted Answer

Yes. You can import inventories directly from ContentsVision or upload your own Excel spreadsheet using our template.

Question 11

Do I need to install anything?

Accepted Answer

ContentsEstimation and ContentsVision run in your browser - no installation needed. ContentsCapture is a mobile app for on-site capture that works offline and syncs when you reconnect.

Question 12

What if the AI picks the wrong replacement item?

Accepted Answer

You always have the final say. Every AI-selected replacement can be reviewed, edited, or swapped with one click in the estimation portal.

Question 13

Is there a long-term contract?

Accepted Answer

No. Adjust Square is a monthly subscription. You can adjust your seat count or cancel at any time - no long-term contracts or cancellation fees.

The Independent Adjuster's Guide to CAT Contents Claims: Closing a Deployment Fast and Accurately

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